Effective Date: 14 January 2026
At DB Mart, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, store, and protect your information when you visit or use our website.
1. Who we are
Our website address is:
https://dbmart.com.au
DB Mart is an online grocery and retail platform operating in Australia.
2. Information We Collect
Comments
When visitors leave comments on our website, we collect:
- The data shown in the comments form
- The visitor’s IP address
- Browser user agent string
This information helps us with spam detection and website security.
3. Media Uploads
If you upload images to our website, please avoid uploading images that contain embedded location data (EXIF GPS).
Visitors to the website can download and extract location data from images displayed on the site.
4. Cookies
Our website uses cookies to improve your browsing experience.
Comment Cookies
If you leave a comment, you may choose to save your name, email address, and website in cookies.
- These cookies are for your convenience
- They last for one year
Login Cookies
When you visit our login page:
- A temporary cookie is set to check if your browser accepts cookies
- This cookie contains no personal data and is deleted when you close your browser
When you log in:
- Login cookies last 2 days
- Screen option cookies last 1 year
- If you select “Remember Me”, your login will persist for 2 weeks
Logging out removes login cookies.
Post Editing Cookies
If you edit or publish content, a cookie will be saved indicating the post ID.
Expires after 1 day
Contains no personal data
5. Embedded content from other websites
Articles or pages on this site may include embedded content such as:
- Videos
- Images
- Articles
Embedded content from other websites behaves exactly as if you visited that website directly.
These external websites may:
- Collect data about you
- Use cookies
- Embed third-party tracking
- Monitor your interaction with embedded content
This includes tracking if you have an account and are logged in to that third-party website.
6. Who we share your data with
If you request a password reset, your IP address will be included in the reset email for security purposes.
We do not sell, rent, or trade your personal data to third parties.
7. How long we retain your data
Comments and their metadata are retained indefinitely to help us recognise and approve follow-up comments automatically.
For registered users (if any), we store personal information provided in user profiles.
Users can:
- View their personal information
- Edit their personal information
- Delete their personal information at any time
(Usernames cannot be changed.)
Website administrators can also view and edit this information.
8. What rights you have over your data
You have the right to:
- Request an exported file of the personal data we hold about you
- Request that we erase your personal data
This does not include data we are required to keep for:
- Administrative purposes
- Legal compliance
- Security obligations
To make a request, please contact us via our website.
9. Where your data is sent
Visitor comments may be checked through an automated spam detection service to protect our website from abuse and malicious activity.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us through:
Website: https://dbmart.com.au
11. Online Store & WooCommerce
DB Mart uses WooCommerce, an eCommerce platform for WordPress, to manage our online store, orders, payments, and deliveries.
When you place an order through our website, we collect personal information necessary to fulfil your purchase, including:
- Full name
- Billing address
- Shipping address
- Email address
- Phone number
- Order details and purchase history
This information is used only for order processing, customer support, delivery, and legal requirements such as taxation and record-keeping.
12. Payments
We do not store your credit or debit card details on our servers.
Payments are securely processed through trusted third-party payment gateways supported by WooCommerce, which may include:
- Credit / Debit Card providers
- Digital wallets (such as Apple Pay or Google Pay)
- Other secure payment services enabled on our website
These payment providers handle your payment information in accordance with their own privacy policies and security standards.
DB Mart only receives:
Order status (successful, failed, or refunded)
Payment confirmation
Transaction reference details
13. Order Processing & Delivery
We use your personal information to:
- Process and confirm orders
- Arrange delivery or pickup
- Communicate order updates
- Handle returns, refunds, or support requests
Delivery partners may receive only the necessary information (such as name, address, and phone number) required to complete the delivery.
14. Taxes, Invoices & Legal Compliance
Order data may be retained for:
- GST and tax reporting
- Accounting and audit purposes
- Compliance with Australian legal and regulatory requirements
This information is stored securely and retained only for the period required by law.
15. Customer Accounts
If you create an account on dbmart.com.au:
- Your personal details are stored securely
- You can view order history and manage account details
- You may update or delete your information at any time (except username)
Administrators can view and manage this data solely for store operations and customer support.
16. Abandoned Carts & Analytics
DB Mart may use cookies and analytics tools to:
- Track cart activity
- Improve website performance and user experience
- Understand customer shopping behaviour
This data is used in an aggregated, non-identifiable manner wherever possible.
17. Data Security
We take reasonable steps to protect your personal information, including:
- Secure hosting environments
- SSL encryption
- Limited administrative access
- Regular software updates
However, no online transmission or storage system is completely secure, and we cannot guarantee absolute security.
18. Third-Party Services Used by WooCommerce
Our website may use third-party services such as:
- Payment gateways
- Shipping providers
- Anti-spam and fraud prevention services
- Analytics and performance tools
These providers access only the data necessary to perform their services and are required to comply with applicable privacy laws.
19. Changes to This Policy
DB Mart may update this Privacy Policy from time to time to reflect:
- Changes in law
- Changes in technology
- Changes in our business practices
Updates will be posted on this page with a revised effective date.