Yes, free delivery is available for orders over $100.
For orders below $100, delivery may not be available. However, you can still place your order and choose the Click & Collect option during checkout.
At this stage, DB Mart delivery is available within Sydney only.
Your delivery date depends on your location in Sydney.
To check your delivery date:
1. Add your items to the cart.
2. Please note that free delivery is available only for orders over $100.
3. During checkout, enter your shipping address.
4. Based on your location, the available delivery date will be shown in the shipping method section.
At this stage, DB Mart delivery is available within Sydney only.
Yes. For Click & Collect, please mention your preferred pickup date and time in the Order Notes field during checkout.
Click & Collect is available for all orders, including:
Orders below $100
Orders above $100
For orders over $100, you may choose free delivery if available for your Sydney location, or you can still choose Click & Collect.
Please make sure your pickup date and time are clearly written so our team can prepare your order on time.
If you have received a missing, short, damaged or wrong item, please submit a claim through your DB Mart account.
To submit a claim:
1. Go to My Account.
2. Select the Claims option.
3. Enter your order number.
4. Select the claim type, such as:
Short / Missing Item
Damaged Item
Wrong Item Received
5. Select the item and enter the claim quantity for each affected item.
6. Upload clear photos and proof to support your claim.
7. In the Additional Notes section, clearly explain the issue.
Once your claim is submitted, our team will review the details and evidence provided.
Based on the review, the item may be redelivered, or the eligible amount may be refunded.
You can check the status of your claim anytime from My Account → Claims → Claim History.
There is no direct option to cancel an order from the website.
To request an order cancellation, please contact us as soon as possible by calling the phone number listed on our Contact page.
Cancellation requests must be made at least 24 hours before the scheduled delivery or pickup time.
Please note: If your order has already been packed, prepared, dispatched, or is out for delivery, cancellation may not be possible.
Yes. DB Mart customers can earn reward points on eligible purchases.
For every $1 you purchase, you will earn 1 reward point.
Once you reach 1000 points, you can redeem them for $20 off during checkout.
Your available points and redemption option will be shown at checkout when you are logged in to your account.